Refund policy

Return & Refund Policy

Thank you for choosing [Your Business Name] for your fresh floral needs. We take great pride in selecting the finest blooms to create special, custom arrangements for our clients. Because our products are fresh, perishable, and created uniquely on an order-by-order basis, we have established the following policy regarding returns and refunds.

By placing an order on our website, you agree to the terms of this policy.

Fresh Flower & Perishable Products Policy

1. Once Delivered: No Returns or Refunds.

All fresh flower arrangements and other perishable products are custom-created specifically on order and hand-selected for freshness. Because of the delicate nature of these products, we do not accept returns and are unable to offer refunds once an order has been successfully delivered to the recipient or the designated delivery location.

We do not offer refunds or replacements for factors outside our control, including but not limited to:

  • Suboptimal care of the flowers by the recipient after delivery.

  • The recipient not being present at the delivery location at the time of delivery (though our drivers will always attempt to find a safe location for the delivery).

  • Normal wilting or slight variations in flower colors and stages of bloom, which are natural characteristics of fresh flowers.

2. Cancellations and Refunds Before Order Creation.

We understand that plans can change. We can offer a full refund for cancellations requested before our florists have begun selecting your flowers and making your unique arrangement.

Once our team has started the process of specially creating your ordered arrangement, the order is considered final and can no longer be refunded. If you need to cancel an order, please contact us immediately to check the status of your order's creation.

How to Request a Cancellation or Report an Issue

To request a cancellation for an order that has not yet been created, or to report a significant quality issue with a delivery (e.g., severe damage occurred during transit), please contact our customer support team immediately.

 

For a quality-related issue, please provide:

  1. Your Order Number

  2. A clear photograph of the arrangement and the specific issue.

  3. A description of the problem.

We must be notified of any significant quality or damage issues within [e.g., 6 hours / 12 hours] of the successful delivery time to be considered for a resolution. Any requests for resolution after this timeframe cannot be honored due to the perishable nature of the products.

Special Notes

  • Product Substitutions: Due to seasonal and market availability, specific flower varieties or colors may need to be substituted. In all cases, we will use flowers of equal or greater value while maintaining the overall look, theme, and color scheme of the selected arrangement. These necessary artistic substitutions are not grounds for a refund.

  • Delivery Area & Timing: While we make every effort to deliver within your preferred time window, specific delivery times are not guaranteed. Refunds will not be issued for deliveries made within reasonable deviations of the requested time or location.